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CANCELLATIONS - Raya Divers

Non-diving excursions, diving courses and 1-day diving trips

Our policy is extremely flexible and you can make a cancellation and get a 100% refund until 48 hours before the planned departure of your trip or start of your diving course. For cancellations less than 48 hours unfortunately we can't offer you a refund. For illness and other unexpected situations we recommend to contact your travel insurance company for compensation.

Liveboard multi-day diving trips

Please note that due to limited cabin availability there is more strict cancellation policy to liveaboard trips than normal Raya excursions. 

a) Cancellation over 60 days prior departure date REFUND 70% 

b) Cancellation less than 60 days prior departure date NO REFUND 

For illness and other unexpected situations we recommend to contact your travel insurance company for compensation. 

Retail equipment purchases

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items

Gift cards, Downloadable software products, Some health and personal care item

To complete your return

We require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should mail your product to: 1/2-1/3 Moo 5, T. Rawai, A. Muang, Phuket 83130 THAILAND.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

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